RETURN / EXCHANGE & SHIPPING POLICY
We want your shopping experience at IKKUB to be an enjoyable one and we do hope you love each and every item you purchase.
Should you however order items that are unsuitable for what ever reason, we are here to make your returns as smooth as possible. You can email us at firstname.lastname@example.org if you have any questions.
Returns should be sent no later then 7 calendar days it was received, You will find a return address label on your package, however, please contact us via email email@example.com before initiating any returns or we email you a returning address by contact.
Any items returned after 7 days from the date it was received will be returned back at the buyer's expense.
You can Email us at firstname.lastname@example.org if you have any questions.
- WE DO NOT OFFER REFUNDS. To be eligible for a exchange, your item must be unused without damage, makeup or deodorant stains with their tags attached to the label.
- ALL SALE Purchases are FINAL! No Exchanges or Refunds
- Please include your order invoice and reason for return with the merchandise for tracking purposes
- Packaging must be well maintained and merchandise should fit accordingly inside return boxes or envelopes to prevent damage or over wrinkling to avoid restock fee.
- Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
- Availability of a replacement item is not guaranteed.
- Damages must be reported within 1 calendar day of receiving item or cannot be returned on that basis.
- Returns must be received unwashed, unworn and in new condition. If the item arrives with tags on it the item must be returned with original tags still attached.
- Original shipping is not refundable.
- Returns are processed within 5-7 business days of receiving your return. We will send you an email confirmation when your return has been received.
- Colors and Size may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions.
EXCHANGE (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
DUE TO COVID-19 SHIPPING ORDERS MIGHT BE DELAYED FOR FEW DAYS!
Be careful when inserting your SHIPPING address. Your items will only be sent to the address you enter.
If you think that you have made a mistake, make sure to contact IKKUB ASAP
Shipping time refers to the time it takes for items to be shipped to you from the moment you placed your order.
All orders are shipped from our UK Store via RoyalMail.
Standard 3-5 Working Days
USA, EU, Canada : International Standard delivery (8–14 working days).
Rest of the world: Duration varies, please email us to enquire for your specific location.
Once your order is dispatched you will receive a confirmation email with full details of the shipping agent handling your shipment together with tracking information.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.